Senator Gaines Attends Committee Hearing On DMV Customer Wait Times

Thursday, October 4, 2018

SACRAMENTO – Senator Ted Gaines (R-El Dorado) today made the following comments during the Senate Transportation and Housing Committee Informational Hearing regarding the Department of Motor Vehicles (DMV) customer wait times:

“I am speaking for my constituents and everyone who has wasted hours and hours at a DMV when I say ‘It’s about time.’

“The legislature had a chance to address this issue months ago and should have agreed to a full audit of DMV. It’s a shame that only repeated bad press has shamed government into finally acting. We owe our citizens more than that.

“The legislature wasted two months where they could have set the wheels in motion and worked to fix DMV’s problems. During that period people up and down the state have continued to suffer through brutal, unacceptable wait times.

“This is a perfect example of why we need more people in government who have run a business, who have felt the pressure of competition, who have fought against other businesses to provide a better, less expensive product, who have stayed up at night thinking ‘how can I make my customers happier so they will stay with me?’

“DMV doesn’t have to think about any of that. If people have to wait five hours, seven hours or nine hours or can’t get an appointment for weeks, that’s just too bad. The people have nowhere else to go.

“Would the DMV survive in the private sector?

“We need to get to the bottom of why this one state department stands out among all other state departments for its inability to do its job efficiently. The State Auditor should be two months into this issue right now and the Legislature did the public a huge disservice by voting down the initial audit request. 

“Californians pay some of the highest taxes and fees in the country but they are not getting any value for that money. Instead, they are wasting away in endless DMV lines, driving on the worst roads, and sending their kids to some of the worst schools.

“That’s something that has to change and I hope this hearing is the first step in getting Californians the quality government they pay for and deserve.”